| WebDirect Tips |
| | I see a content page on my Website, but I can't find the page in PageBuilder..? |
| | How do I move updates from the stage area to the live Site? |
| | Where can I find my domain stat reports? |
| | Who do I contact for Website updates? |
| | I need to add more functionality to my Site. Can you help me? |
| | I have a question about my bill. Who do I speak with? |
| | Can I access my email from the Web? |
| | Is Online help available? |
| | The Editor Window is too small for me to see all my content. Can I enlarge it? |
| | I want to insert a line of text directly beneath another line of text without having to wait for the text to wrap to the next line. When I hit “Enter” on my keyboard, it inserts a line of space between the two lines of text. What do I do? |
| | I uploaded a file to Asset Manager and now I can’t find it. Help! |
| | Can I see what the ShortPath pages look like on the Website without having to make a link to them through the navigation or content or making them otherwise publicly accessible? |
| | Why don’t most of the Editor toolbar buttons work for me? |
| | How do I know if my forms are secure or not? |
| | I’m a News module subscriber. Can my Site generate RSS feeds? |
| | I’m seeing way to many orders in my Shopping Cart at one time! Is there any way I can make the list more manageable? |
| Web Tools |
| | How do I convert a file to PDF format? |
| | I need to get an image ready for the Website but I don't have a graphics program. Help? |
| | Where can I find a program for managing multi-media files? |
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| WebDirect Tips |
| | I see a content page on my Website, but I can't find the page in PageBuilder..? |
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A quick tip for locating content in the Admin when looking at the Website: If there's a long URL for the page, look at the text right after the ".com/" to identify the powering module.
Examples - http://www.webdirectcms.com/FAQ/index.cfm?InstanceID=865
The "FAQ" part of the URL lets me know this content page is powered by the FAQ Module
http://www.webdirectcms.com/BusinessListings/index.cfm?InstanceID=877
"BusinessListings" tells me this page is run through the Business Listings module.
Of course, this trick is utterly defeated when a page is using a ShortPath URL, which obscures the true dynamic URL. It does work often enough to come in handy, though!
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| | How do I move updates from the stage area to the live Site? |
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As the stage and live Sites are independent of one another, any updates performed in the stage area must be performed a second time on the live Site. HTML code may be copied from the stage area to the live Admin, but all font styles, images and links will need to be updated after the move to correctly point to the live Site.
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| | Where can I find my domain stat reports? |
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| | Who do I contact for Website updates? |
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WDSupport@SourceOneNet.com
(518) 436-1101 ext 3# (general)
(518) 610-0466 (high-priority) *
(518) 320-2439 (emergency) *
* additional Support fees may apply
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| | I need to add more functionality to my Site. Can you help me? |
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Certainly! We offer a large selection of readily available modular functionality add-ons for all WebDirect Sites. Technology provided by 3rd party vendors is often also compatible for integration into WebDirect Websites.
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| | I have a question about my bill. Who do I speak with? |
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| | Can I access my email from the Web? |
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Standard POP3 email accounts may be accessed through http://mail.sourceonenet.com |
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| | Is Online help available? |
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User Guides are available in PDF, PPT, and SWF formats on the WebDirect CMS Site under Contact > Support. Customer service and inquiry forms are also available for your convenience.
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| | The Editor Window is too small for me to see all my content. Can I enlarge it? |
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The Editor Window may be enlarged by one of two methods:
- Click, hold and rag the lower right corner of the Editor Window downward to increase the vertical height of the content area.
- Click the "Toggle fullscreen mode" icon in the top row of the Editor toolbar. A new full-sized Window will open with the content area enlarged for easier viewing and editing.
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| | I want to insert a line of text directly beneath another line of text without having to wait for the text to wrap to the next line. When I hit “Enter” on my keyboard, it inserts a line of space between the two lines of text. What do I do? |
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Hitting "Enter" on the keyboard while editing a content page in the WebDirect Admin will create a new paragraph, which also inserts a blank line of space between lines. To create a line break with no space between lines, hold "Shift" on the keyboard and the press "Enter" one time.
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| | I uploaded a file to Asset Manager and now I can’t find it. Help! |
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In the Asset Manager Window, click the link at the center of the bottom frame to "Search". Set the search parameters to help locate the file.
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| | Can I see what the ShortPath pages look like on the Website without having to make a link to them through the navigation or content or making them otherwise publicly accessible? |
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While logged into the WebDirect Admin, go to Site Modules > ShortPath. Click on the text name link of a ShortPath to view the target page in a new Window.
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| | Why don’t most of the Editor toolbar buttons work for me? |
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You must have the browser pop-up blocker disabled to utilize many of the Editor toolbar icons.
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| | How do I know if my forms are secure or not? |
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When a secure form is viewed on a Website, a small closed lock icon appears in the lower toolbar of the browser Window. An open lock icon indicates a form is not secure.
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| | I’m a News module subscriber. Can my Site generate RSS feeds? |
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The WebDirect News module automatically generates XML RSS feeds. A link to an RSS feed may be inserted into any content page through the Insert/edit link feature.
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| | I’m seeing way to many orders in my Shopping Cart at one time! Is there any way I can make the list more manageable? |
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Filters are available to set parameters, like a search, to better sort orders. Click the text Filters link at the top left of the Orders table to access filter search settings.
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| Web Tools |
| | How do I convert a file to PDF format? |
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If you don't have Adobe tools installed on your system for the job, there are several free online conversion tools. One of my favorites is PDF 995. |
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| | I need to get an image ready for the Website but I don't have a graphics program. Help? |
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Try these online tools for image and photo management:
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| | Where can I find a program for managing multi-media files? |
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